Online Banking FAQs

Online Banking FAQs


Why can't I sign onto online banking?
Why can't I view all of my accounts when I log in?
Why can't I transfer money from my savings?
Why can't I transfer money into my Accumulator?
Why can't I see the transfer I just did when I do a history of my account?
Can I view my checking account history from two months ago?
How can I make loan payments with online banking?
How do I use online banking to pay my bills or transfer money to another institution?
How does a business sign up for online banking?

Why am I getting the message "New access id did not complete for the following reason(s). . . .
Why am I getting the following message:

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Why can't I sign into online banking?


Online banking is available almost all of the time. However, there is scheduled maintenance time from Sunday 11pm to Monday 3am each week. Online banking may not be available at this time.

There is a known problem with the embedded BACK button that appears on the screen if you enter an incorrect user ID or password. Do not use this BACK button or attempt to log on again using the screen with the BACK button. Please return to the main site and use the sign-on there. We apologize for this inconvenience and expect to have this problem fixed in early May.

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Why can't I view all of my accounts when I log in?


There are two reasons why this may be the case. First, you may be in our system more than one time. If so, you may view the accounts associated with only one of your records in our system. Second, only certain ownerships have access to view the accounts. A primary or joint owner, custodian, or trustee may view the account. A beneficiary or minor may not view the account. Please contact a representative at (608) 282-6000 to further assist you.

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Why can't I transfer money from my savings?


We have revoked your transfer access due to exceeding 6 withdrawal limits per statement cycle. Please contact us at 608.282.6000 for assistance.

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Why can't I transfer money into my Accumulator?


While you can deposit money into your Accumulator at a branch, at this time deposits cannot be made to an Accumulator using online banking. If you would like to set up an automatic recurring transfer into your Accumulator, please stop into any of our branches.

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Why can't I see the transfer I just did when I do a history of my account?


The transfer will be completed if you received a confirmation number. If you did the transfer when our system was down, the transfer will post after the system comes back up. If you did the transfer outside of system processing hours, the transfer will post the next time the system is available. Processing hours are Monday -- Thursday 6 am to 8:30 PM CST, Friday 6 am to 9:15 PM CST, and Saturday 6 am to 5:15 PM CST.


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Can I view my checking account history from two months ago?


The information you view in online banking is the same information we can view in a branch. You can view transactions from your current statement period and the prior statement period. For transactions prior to your previous statement, please refer to your eStatement or the statement you receive in the mail.


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How can I make loan payments with online banking?


Here is the information to help you make your loan payments through eBanking. A "yes" means you can make the payment with online banking; a "no" means you cannot. If you have any questions or need assistance, please call our Loan Servicing Department at (608) 282-6132 or 800-282-5115.


Type of Payment

Mortgage Loans

Home Equity Line of Credit Loans

Consumer Loans

Pay-offs (final loan payment)

No, pay-offs cannot be made through eBanking.  Please call our Loan Servicing Department for the correct amount of your final loan payment.

Late charges and other charges

No, late payment charges and other charges cannot be made through eBanking.  Please call or write our Loan Servicing Department.

Regular full payment

Yes

Yes

Yes

Partial payment

No* 

Yes

Yes

Principal only payment

Yes, after the current month's payment is made in full.

Yes

No


*On a mortgage loan, any amount less than a full payment made through online banking remains in a holding account, is not applied to your loan until a full payment amount is received.

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How does a business sign up for online banking

Click on the "Sign Up Now!" button. Use your EIN (Employer Identification Number) for Tax ID. Put the business name in the place for First Name. Put "None" in the place for last name. Then click on "Submit" and you're ready to go!

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"The User Code You Have Entered Cannot Be Used. Enter A Different User Code"


That user code (Access ID) is not available to be used. Please try another Access ID.

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"New Password Does Not Match Confirm Password"

Your New Password and Confirm New Password do not match. Please try again, making sure both are identical. Passwords are case sensitive - they must be entered exactly the same each time.

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"Log In Information May Be Missing Or Invalid. Use First Time Login If Logging In For The First Time"

You have entered your Access ID incorrectly, have not yet enrolled in eBanking, or have not logged on in 180 days. The Access ID is case sensitive - it must be entered exactly the same each time. Please try again using the correct Access ID. If you haven't yet enrolled or it has been 180 days since your last login, please click on the "Sign Up Now!" button to enroll.

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"Your Account Has Been Disabled. Contact Your Customer Support Representative"

You have entered the incorrect password too many times. This happens after the third unsuccessful attempt. Please contact a representative at (608) 282-6000 to reactivate your account.

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"Invalid Customer Security Code"

You have entered an incorrect Access ID or Password. Access IDs must be at least 6 characters long and are case sensitive. Passwords must be between 6 and 16 characters and consist of only numbers and letters, with at least 1 number and 1 letter. They are also case sensitive.

If this happened when you were trying to change your password, you may have entered an incorrect Current Password. The password must have at least one character different from the current password.

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"Enterprise Server Unavailable"

There is a problem connecting with Home Savings' server. Please try again later.

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"Memo Post Unsuccessful"

Your savings account may require two signatures to withdraw. If so, you will need to come to a branch in person or mail a letter with two signatures. Please attempt the transfer again. If it still doesn't work, please contact a representative at (608) 282-6000.

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"Invalid (From/To) account"

You will receive this message if your account is new, dormant, or if it has a lockout. Please contact a representative at (608) 282-6000.

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picture of Tim Fosdick
Tim Fosdick
Universal Banker II
NMLS ID#: 1080298
608.282.6130
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