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Online Banking FAQ

Why can't I sign onto online banking?
Why can't I view all of my accounts when I log in?
Why can't I transfer money from my savings?
Why can't I transfer money into my Accumulator?
Why can't I see the transfer I just did when I do a history of my account?
Can I view my checking account history from two months ago?
How can I make loan payments with online banking?
How do I use online banking to pay my bills or transfer money to another institution?
How does a business sign up for online banking?
What browsers support online banking?

Why am I getting the message "New access id did not complete for the following reason(s). . . .
Why am I getting the following message:

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Why can't I sign into online banking?

Online banking is available almost all of the time. However, there are scheduled maintenance periods from Sunday 11pm to Monday 3am, and from Wednesday 11pm to Thursday 5am each week. Online banking may not be available at this time.

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Why can't I view all of my accounts when I log in?

There are several reasons why this may be the case. First, you may be in our system more than one time. If so, you may view the accounts associated with only one of your records in our system. Second, only certain ownerships have access to view the accounts. A primary or joint owner, custodian, or trustee may view the account. A beneficiary or minor may not view the account. Lastly, we may have revoked your access to savings account due to exceeding 6 withdrawal limits per statement cycle. Please contact a representative at 608.282.6000 for assistance.

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Why can't I transfer money to/from my savings account?

We have revoked your transfer access due to exceeding 6 withdrawal limits per statement cycle. Please contact us at 608.282.6000 for assistance.

Savings accounts require deposit activity at least once per 12 month period. If there has been no activity on the account for more than 12 months your account will become dormant. When this happens you will not be able to make online transfers in or out of the account. Your account can be removed from dormancy by coming into the branch to make a deposit or withdrawal.

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Why can't I transfer money into my Accumulator?
While you can deposit money into your Accumulator at a branch, at this time deposits cannot be made to an Accumulator using online banking. If you would like to set up an automatic recurring transfer into your Accumulator, please stop into any of our branches.

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Why can't I see the transfer I just did when I do a history of my account?

The transfer will be completed if you received a confirmation number. If you did the transfer when our system was down, the transfer will post after the system comes back up. If you did the transfer outside of system processing hours, the transfer will post the next time the system is available. Processing hours are Monday -- Thursday 6 am to 8:30 PM CST, Friday 6 am to 9:15 PM CST, and Saturday 6 am to 5:15 PM CST.
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Can I view my checking account history from two months ago?

The information you view in online banking is the same information we can view in a branch. You can view transactions from your current statement period and the prior statement period. For transactions prior to your previous statement, please refer to your eStatement or the statement you receive in the mail.

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How can I make loan payments with online banking?

Here is the information to help you make your loan payments through eBanking. A "yes" means you can make the payment with online banking; a "no" means you cannot. If you have any questions or need assistance, please call our Loan Servicing Department at 608.282.6133 or 800.282.5115.

Type of Payment Mortgage Loans Home Equity Line of Credit Loans Consumer Loans
Pay-offs (final loan payment) No, pay-offs cannot be made through eBanking.  Please call our Loan Servicing Department for the correct amount of your final loan payment.
Late charges and other charges No, late payment charges and other charges cannot be made through eBanking.  Please call or write our Loan Servicing Department.
Regular full payment Yes Yes Yes
Partial payment No*  Yes Yes
Principal only payment Yes, after the current month's payment is made in full. Yes No

*On a mortgage loan, any amount less than a full payment made through online banking remains in a holding account, is not applied to your loan until a full payment amount is received.

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How does a business sign up for online banking

Click on the "Sign Up Now!" button. Use your EIN (Employer Identification Number) for Tax ID. Put the business name in the place for First Name. Put "None" in the place for last name. Then click on "Submit" and you're ready to go! To see if you qualify for business online banking, please contact 608.282.6100 and ask to speak with an employee from the Commercial Department.

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What browsers support online banking?

Google Chrome
Internet Explorer 11
Microsoft Edge
Mozilla Firefox

For security purposes, please make sure you are using the most up-to-date version of your browser.

If you are experiencing difficulty, please contact our eSupport group at esupportpeople@home-savings.com or call 608.282.6000

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Common Messages Decoded


"The User Code You Have Entered Cannot Be Used. Enter A Different User Code"

That user code (Access ID) is not available to be used or is not unique. Please try another Access ID.

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"New Password Does Not Match Confirm Password"

Your New Password and Confirm New Password do not match. Please try again, making sure both are identical. Passwords are case sensitive - they must be entered exactly the same each time.

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"Log In Information May Be Missing Or Invalid. Use First Time Login If Logging In For The First Time"

You have entered your Access ID incorrectly, have not yet enrolled in eBanking, or have not logged on in 180 days. The Access ID is case sensitive - it must be entered exactly the same each time. Please try again using the correct Access ID. If you haven't yet enrolled or it has been 180 days since your last login, please click on the "Sign Up Now!" button to enroll.

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"Your Account Has Been Disabled. Contact Your Customer Support Representative"

You have entered the incorrect password too many times. This happens after the third unsuccessful attempt. Please contact a representative at 608.282.6000 to reactivate your account.

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"Invalid Customer Security Code"

You have entered an incorrect Access ID or Password. Access IDs must be at least 6 characters long and are case sensitive. Passwords must be between 6 and 16 characters and consist of only numbers and letters, with at least 1 number and 1 letter. They are also case sensitive.

If this happened when you were trying to change your password, you may have entered an incorrect Current Password. The password must have at least one character different from the current password.

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"Enterprise Server Unavailable"

There is a problem connecting with Home Savings Bank's server. Please try again later.


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"Memo Post Unsuccessful"

Your savings account may require two signatures to withdraw. If so, you will need to come to a branch in person or mail a letter with two signatures. Please attempt the transfer again. If it still doesn't work, please contact a representative at 608.282.6000.

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"Invalid (From/To) account"

You will receive this message if your account is new, dormant, closed or if it has a lockout. Please contact a representative at 608.282.6000.

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